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Donna Brown, Business Owner & Hotel General Manager
Gulf Hills Hotel & Conf. Center, Ocean Springs, MS
"He speaks – you WANT to listen!"
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Jon Schallert, President
The Schallert Group, Inc.
"Every retail chain executive in the country says they want to become a preferred destination for a consumer. Unfortunately, saying you want to become one, and actually becoming one are two different things. In fact, most chains inadvertently implement strategies that are contradictory to creating customer insistence on shopping their individual locations."
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